CASE STUDY
Reimagining Survey Management with Emotional Insights
Reimagining Survey Management with Emotional Insights
Reimagining Survey Management with Emotional Insights
Reimagining Survey Management with Emotional Insights
Focus: Next-gen survey tool, dual dashboards, voice sentiment analysis.
25 Aug 2025
3 minutes
“ ToyStack brought our product vision to life with impressive speed, delivering a sleek, AI-powered mobile app that automates survey design, distribution, and data collection. It's context-aware, seamlessly integrated with our backend, and requires minimal oversight. We now deliver real-time insights more efficiently. ”
“ ToyStack brought our product vision to life with impressive speed, delivering a sleek, AI-powered mobile app that automates survey design, distribution, and data collection. It's context-aware, seamlessly integrated with our backend, and requires minimal oversight. We now deliver real-time insights more efficiently. ”
Sachi Shenoy
Founder, Radiant Data
Founder, Radiant Data
Founder, Radiant Data
Introduction
Radiant, a subsidiary of Pacific Community Ventures (PCV), set out to build AIKKA, a next-generation survey management SaaS product. AIKKA was envisioned as a flexible, end-to-end platform to serve multiple stakeholders — from administrators designing surveys to respondents providing feedback. Radiant partnered with ToyStack to bring this idea to life, creating a robust and user-friendly system.
What the problem was ?
Key Challenges:
Fragmented survey tools: Existing solutions didn’t provide the customization and control
Radiant needed, especially with scheduling and respondent engagement.
Complex workflows: Admins lacked an integrated space to create surveys, schedule them,
and track real-time response rates.
Limited visibility: Respondent experience was often clunky, and survey data wasn’t easy to
analyze.
Scalability concerns: Off-the-shelf survey tools couldn’t adapt to Radiant’s expanding use
cases and multi-role requirements.
Key Challenges:
Fragmented survey tools: Existing solutions didn’t provide the customization and control
Radiant needed, especially with scheduling and respondent engagement.
Complex workflows: Admins lacked an integrated space to create surveys, schedule them,
and track real-time response rates.
Limited visibility: Respondent experience was often clunky, and survey data wasn’t easy to
analyze.
Scalability concerns: Off-the-shelf survey tools couldn’t adapt to Radiant’s expanding use
cases and multi-role requirements.
How We Helped
Dual Dashboards: Built separate, streamlined dashboards for administrators and
respondents — tailored to their unique needs.
Survey Creation & Management: Enabled admins to design surveys, manage question
banks, and schedule timelines (active/inactive windows).
Invitation & Tracking: Integrated invitation management, allowing admins to send targeted
survey links and track response rates.
Voice Response Analysis: Developed an advanced feature where respondents can record
audio clips as answers. The system automatically transcribes the audio, runs emotional
sentiment analysis, and groups respondents into cohorts based on tone and sentiment —
unlocking deeper behavioral insights.
Analytics & Reporting: Equipped admins with tools to measure participation, completion
rates, and identify engagement gaps.
Scalable SaaS Infrastructure: Architected Aikka as a multi-tenant, cloud-based solution to
support future growth and multiple user groups.
Dual Dashboards: Built separate, streamlined dashboards for administrators and
respondents — tailored to their unique needs.
Survey Creation & Management: Enabled admins to design surveys, manage question
banks, and schedule timelines (active/inactive windows).
Invitation & Tracking: Integrated invitation management, allowing admins to send targeted
survey links and track response rates.
Voice Response Analysis: Developed an advanced feature where respondents can record
audio clips as answers. The system automatically transcribes the audio, runs emotional
sentiment analysis, and groups respondents into cohorts based on tone and sentiment —
unlocking deeper behavioral insights.
Analytics & Reporting: Equipped admins with tools to measure participation, completion
rates, and identify engagement gaps.
Scalable SaaS Infrastructure: Architected Aikka as a multi-tenant, cloud-based solution to
support future growth and multiple user groups.
ToyStack's Impact
Efficient survey lifecycle: End-to-end management of surveys, from creation to reporting, in a single platform
Improved engagement: Simplified respondent dashboard increased participation and
reduced drop-offs.
Deeper insights: Emotional analysis of voice responses provided richer context, allowing
admins to understand not just what was said, but how it was said.
Data-driven decision making: Real-time response tracking combined with emotional analysis
led to more accurate cohort segmentation.
Efficient survey lifecycle: End-to-end management of surveys, from creation to reporting, in a single platform
Improved engagement: Simplified respondent dashboard increased participation and
reduced drop-offs.
Deeper insights: Emotional analysis of voice responses provided richer context, allowing
admins to understand not just what was said, but how it was said.
Data-driven decision making: Real-time response tracking combined with emotional analysis
led to more accurate cohort segmentation.
Conclusion
With AIKKA, Radiant now has a purpose-built survey management platform that meets the needs of both administrators and respondents. By combining flexibility, scalability, and cutting-edge features like emotional analysis of voice responses, ToyStack helped transform the survey process into an efficient, engaging, and insight-driven experience — setting the foundation for Radiant’s long-term impact with PCV.
ToyStack is scalable, enterprise-grade and more importantly, simple.
ToyStack is scalable, enterprise-grade and more importantly, simple.
ToyStack is scalable, enterprise-grade and more importantly, simple.
ToyStack is scalable, enterprise-grade and more importantly, simple.
Tech Stack
Resources
Compliances:
India Office:
36, Rest House Crescent, Mahatma Gandhi Road, Shanthala Nagar, Bengaluru - 560001, Karnataka
USA Office:
131 Continental Dr, Suite 305 Newark, DE 19713,
New Castle County
© 2025 Toystack AI Private Limited
Tech Stack
Resources
Compliances:
India Office:
36, Rest House Crescent, Mahatma Gandhi Road, Shanthala Nagar, Bengaluru - 560001, Karnataka
USA Office:
131 Continental Dr, Suite 305 Newark, DE 19713,
New Castle County
© 2025 Toystack AI Private Limited
Tech Stack
Resources
Compliances:
India Office:
36, Rest House Crescent, Mahatma Gandhi Road, Shanthala Nagar, Bengaluru - 560001, Karnataka
USA Office:
131 Continental Dr, Suite 305 Newark, DE 19713,
New Castle County
© 2025 Toystack AI Private Limited
Offerings
Resources
Compliances:
India Office:
36, Rest House Crescent, Mahatma Gandhi Road, Shanthala Nagar, Bengaluru - 560001, Karnataka
USA Office:
131 Continental Dr, Suite 305 Newark, DE 19713,
New Castle County
© 2025 Toystack AI Private Limited