Our Solutions
Why Toystack BPO ?
50%+ Lower Costs
AI-first workflows slash manual effort, reducing cost-per-interaction.
Actionable Insights
Dashboards and analytics provide transparency into customer journeys.
Faster Resolution
Human + AI agents handle queries in seconds, not minutes.
Enterprise-Grade
Secure, ISO-compliant operations built on Toystack’s Neo Cloud.
Scalable Workforce
Multilingual AI agents available 24/7; human agents for complex workflows.
Case Study
Voice Agent + Human Escalation Integration for End-to-End Support
High call volume with fragmented ticket handling and no MIS visibility
Reduced average resolution time by 35%
Improved first-call resolution to over 75%
Provided full transparency for supervisors via live analytics
Retail Client Solutions
Built and deployed AI Voice Agents capable of answering and resolving over 60% of incoming user queries.
Integrated the voice agent with the client's internal MIS and ticketing systems, enabling automatic retrieval of case status, customer info, and live updates
Added “human-in-the-loop” escalation for complex calls, with seamless handoff to a support team via dashboard
Enabled call summaries, follow-ups, and performance analytics via custom-built dashboards
Case Study
AI Workflow Automation for Accounts Receivable Recovery
Accounts receivable collections were slow and inconsistent, with a recovery rate of only ~70%
Collection efficiency improved from 70% to 95% within 8 weeks
Reduced manual intervention by 60%
Senior management gained actionable insights via real-time analytics dashboard
Mid-sized health company with manual collections process
Built AI Agents to automate reminders, escalations, and payment follow-ups
Integrated with ERP to access and communicate real-time invoice data
Designed a collections dashboard with aging buckets, escalation triggers, and performance KPIs
Added intelligent routing to human agents for key accounts or disputes
